Help & Frequently Asked Questions

We  are available to assist you from:

Monday to Friday: 9:00AM to 9:00PM Eastern Time US.

Saturdays from 10:00AM to 9:00PM Eastern Time US.

Our agents are available to assist you with any questions or concerns you may have.

We are also available for personal consultations before purchase in order to assist you in finding the very best hair style for you.

Please read through the Frequently Asked Questions Below, and if you still need assistance, please feel free to contact us
Here At Our Contact Us Page.

Questions & Answers

Question: What are your terms of use?

Answer: You can find our Terms of Use Policy on our Terms of use Page

Question: What is your return policy? Answer: Please read our return policy very carefully before you purchase any items here on Our Return Policy Page

Question: Where can I read about your Privacy Policies?

Answer: Please feel free to read all  about our Privacy Policies here at Our Privacy Policy Page

Recently asked questions by visitors.

Question: What grade is Your Hair?

Answer: We carry 10A, 12A or RAW. The hair is 100% human.

Question: What is better quality – the Malaysian or Brazilian?

Answer: The Brazilian straight hair is a little higher quality and can color better. The Brazilian hair is a little softer to the touch as well, but the Malaysian hair does have a nice natural feel.

Question: What lengths do you have?

Answer: The Malaysian hair weave is available in lengths 10″ – 24″ and these lengths are always in stock for immediate shipment.

Question: Does this hair shed?

Answer: Really, all hair sheds. The double stitch wefts limit the amount of shedding. We have not had any complaints about the hair shedding more than and another type of hair. You will be happy!

Question: What color is the Malaysian Hair?

Answer: The Malaysian hair is a natural 1B color. You can lighten or darken it as you please.

Question: How many will I need for a full sew-in?

Answer: The hair bundles are a full 100 grams. We recommend three bundles for lengths 14″ – 20″ and four bundles when installing weave longer than 22.”


If you have any other questions or concerns, Feel free to contact us Here Now